Due to the perishable nature of raw meat products, we do not accept returns once the order has been delivered.
We offer refunds or replacements only under the following conditions:
You received the wrong item.
The product was damaged or spoiled at the time of delivery.
The order was incomplete or missing items.
If you experience any of these issues, please contact us within 2 hours of delivery with:
Your order ID
Photos of the item(s) in question
A brief description of the problem
To be eligible for a refund:
You must report the issue within 2 hours of receiving the delivery.
The product must be unused and in its original condition at the time of reporting.
We may send a delivery partner to inspect or pick up the product, if necessary.
Refunds will be issued back to the original payment method (for prepaid orders) or offered as store credit, based on your preference.
We will not offer refunds or replacements in the following cases:
Delay in delivery caused by factors outside our control (e.g., traffic, weather).
Improper storage of meat after delivery leading to spoilage.
Minor variations in meat cuts, weight, or appearance.
To request a refund, please contact our customer service team through:
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Include your order details and attach necessary photos or videos if possible.
Once your refund is approved, it may take 5-7 business days for the amount to reflect in your bank account or original payment method.
We reserve the right to modify this Refund Policy at any time. Changes will be updated on our Website and App.
We appreciate your trust in Garib Nawaz Meat and Chicken Shop and promise to serve you with the freshest products and the best service!
